Privacy Policy

Your privacy matters to us

This Privacy Policy explains what personal information CSK Arena ("we", "us", "our") collects when you visit cskarena.com or place an order, how we use and protect that information, and the choices you have. By using our Site, you agree to the practices described here.

What information we collect

Information you give us

• Name, email address, phone number, and shipping/billing address when you create an account or place an order.
• Order details, such as products purchased and payment method selected (we do not store full card or UPI credentials — these are handled by our payment gateway partners).
• Any information you share with us via contact forms, email, phone or WhatsApp when reaching out to customer support.

Information collected automatically

• Device and browser information, IP address, and general location, used to secure the Site and understand how it is used.
• Browsing behaviour on the Site, such as pages viewed, products browsed and items added to cart, collected via cookies and similar technologies.

Why we collect this data

• To process, ship and manage your orders, and to communicate order confirmations, tracking updates and delivery information.
• To provide customer support and respond to your questions, requests or complaints.
• To improve our Site, products and overall shopping experience based on usage patterns and feedback.
• To send you promotional offers, newsletters or product updates, where you have opted in — you can unsubscribe at any time.
• To detect, prevent and investigate fraud, abuse or security issues on the Site.
• To comply with applicable legal and regulatory requirements.

How we use cookies

Cookies are small text files stored on your device that help the Site function — for example, keeping items in your cart, remembering your login, and helping us understand how visitors use the Site. You can control or disable cookies through your browser settings; note that some parts of the Site, such as cart and checkout, may not work properly if cookies are disabled.

We do not sell your data

We never sell your personal information. We share it only where necessary to run our business, and only with:

• Courier and logistics partners, to deliver your order to you.
• Payment gateway providers, to securely process online payments.
• Service providers who help us operate the Site — such as hosting, analytics, email and SMS providers — under confidentiality obligations.
• Government or regulatory authorities, where required by applicable law or to protect our legal rights.

How we protect your information

We use SSL encryption on our checkout and industry-standard security practices to protect your personal information from unauthorised access, alteration or disclosure. While we work hard to keep your data safe, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Accessing and controlling your data

• You can review and update your account details anytime from My Account.
• You can ask us to correct, update or delete your personal information, subject to any legal requirement to retain order records.
• You can opt out of marketing emails/SMS at any time using the unsubscribe link or by contacting us directly.
• To exercise any of these choices, write to us using the contact details at the bottom of this page.

Our Site is not intended for children

CSK Arena is intended for use by individuals aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last updated" date, so please check back periodically.