Frequently Asked Questions

Add the products you like to your cart, go to checkout, enter your delivery address and choose a payment method (prepaid or Cash on Delivery). Once confirmed, you'll receive an order confirmation via email/SMS.

Yes — orders can usually be cancelled free of charge as long as they haven't been shipped yet. Go to My Account → Orders and select "Cancel", or contact our support team with your order ID as soon as possible.

If your order hasn't been shipped yet, contact our support team right away with your order ID and updated address and we'll try our best to update it before dispatch.

Please check your spam/promotions folder first. If you still can't find it, check My Account → Orders, or contact us with the phone number/email used at checkout and we'll confirm your order status.

No, we currently ship only within India. See our full Shipping Policy for delivery areas and timelines.

Orders are usually processed within 1–2 business days and delivered within a few business days after that, depending on your location. Metro cities are generally faster than remote areas.

You'll get a tracking link via email/SMS once your order ships. You can also check status anytime on our Track Order page.

We accept credit/debit cards, UPI, net banking and popular wallets, along with Cash on Delivery (COD) where serviceable — all shown at checkout.

Yes, COD is available Pan India with a flat ₹79 handling charge added at checkout. Prepaid orders get free delivery with no handling charge.

Don't worry — failed payments that get deducted are automatically reversed by your bank within 5–7 business days. If it takes longer, contact us with your order ID and payment reference number.

Yes. All payments are processed through secure, SSL-encrypted, PCI-compliant payment gateways. We never store your full card details on our servers.

Go to My Account → Orders, select the order and choose "Return" or "Exchange". Full details are in our Return & Refund Policy.

You have 7 days from the delivery date to request a return, as long as the product is unused and in its original packaging with all tags.

Once the returned product passes quality check, refunds are processed within 5–7 business days for prepaid orders, or 7–10 business days for COD orders (via bank transfer/UPI).

Report it within 48 hours of delivery with photos/video of the product and packaging, and we'll arrange a free replacement or full refund — no return shipping cost to you.

Every product page lists the exact phone models it's compatible with — check the "Compatible With" section before ordering. If you're unsure, message us your phone model and we'll confirm.

Electronic accessories like earbuds and chargers carry a limited warranty against manufacturing defects, mentioned on the individual product page. Covers, skins and popup sockets are covered under our damaged/defective item policy instead.

Wipe with a soft, slightly damp cloth and avoid harsh chemicals or prolonged direct sunlight, which can affect print quality and material over time.

Creating an account is recommended so you can track orders and manage returns easily, but you can also check out as a guest.

Click "Forgot Password" on the login page, or use this direct reset link link, and follow the instructions sent to your registered email.

Reach out to us via our Contact Us page with your registered email, and we'll process your request in line with our Privacy Policy.