Return & Refund Policy

7 days, no questions asked

You can request a return or exchange within 7 days of the delivery date shown on your tracking page. Requests raised after this window cannot be accepted, except in cases covered under "Damaged, Defective or Wrong Items" below.

Conditions for a valid return

• The product must be unused, unwashed and in its original condition, with all tags, packaging, accessories and freebies included.
• The product must not show signs of damage, scratches or wear caused after delivery.
• The original invoice or order ID must be available at the time of pickup/return.
• Returns are verified by our quality team upon receipt; requests that don't meet these conditions may be declined and sent back to you.

A few items can't be returned

• Earbuds and other audio products, once opened, for hygiene reasons — unless found defective on arrival.
• Products purchased under a clearance, final-sale or "no return" promotion, as clearly marked on the product page at checkout.
• Products that have been used, installed or altered, such as applied skins or screen protectors.
• Gift cards and promotional vouchers.

Raising a return is simple

• Go to My Account → Orders, or use the Track Order page, and select the order you'd like to return.
• Choose "Return" or "Exchange", select a reason, and submit your request along with photos if the item is damaged or incorrect.
• Our team reviews the request within 24–48 hours and schedules a reverse pickup, or shares drop-off instructions where pickup isn't available in your area.
• Once the returned product passes quality check, your refund or exchange is processed.

Prefer to talk to someone? You can also raise a return request via our Contact Us page.

When and how you'll be refunded

Once your refund is initiated, you'll receive a confirmation email/SMS; it may take a few additional days for the amount to reflect in your account depending on your bank.

Prefer a swap over a refund?

You can request an exchange for a different size, colour or model instead of a refund, subject to stock availability. If the replacement item costs more, we'll share a payment link for the difference; if it costs less, the balance is refunded to you.

If something's not right with your order